Contact
Ask us anything.
A person reads every message - there is no ticket robot here. We usually reply within one business day.
Prefer your own email client? Write to us directly. We never train AI on your writing - here’s how that works.
Before you write
You might find it faster.
Common questions
Straight answers on how the critiques work, what they cost, and what happens to your manuscript.
Billing policy
Credits, rollover, refunds, and what happens to what you bought if you cancel.
Trust & privacy
What we collect, who we work with, and your rights over your own writing.
Reset your password
Locked out? This is faster than waiting for us - the link arrives in a minute or two.
We’re small, and we answer our own mail. That’s the whole support department.